Contact information
Contact information
We’d love to hear from you! At KaiElle Society, customer care is a priority, and we’re here to help with any questions about your order, sizing, or our collections.
How to Reach Us
Email: support@kaiellesociety.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Messages received outside of business hours will be answered the next business day.
Before You Reach Out
To help us serve you faster, please include the following in your message:
Your full name
Order number (if applicable)
A clear description of your question or concern
Response Time
Our team responds to messages within 24–48 business hours. Please note that during peak times (holidays or sales), responses may take a little longer, but we promise to get back to you as quickly as possible.
Important Notes
For shipping updates, please track your package using the carrier’s tracking number provided in your confirmation email.
If your order is marked as “delivered” but you have not received it, please contact the carrier directly, as we cannot be held responsible for lost or stolen packages after delivery.
We truly appreciate your support and can’t wait to assist you. Thank you for being a part of the KaiElle Society!